Cocoro Chalet Hakuba (hereinafter referred to as the ``Company'') provides personal information to users and guests (hereinafter referred to as ``Users'') of the services provided on this website (hereinafter referred to as ``the Service''). Regarding the handling of information, we have established a privacy policy (hereinafter referred to as the "Terms") as follows.

Article 1 Personal information
"Personal information" refers to "personal information" as defined in the Personal Information Protection Act, and is information about a living individual, including name, date of birth, address, telephone number, contact information, etc. This refers to information that can identify a specific individual through descriptions, etc., and information that can identify a specific individual from such information alone, such as data related to appearance, fingerprints, voice prints, and health insurance card health insurance card number (personal identification information). .

Article 2 How to collect personal information
When a user registers for use, we may ask for personal information such as name, date of birth, address, telephone number, email address, credit card number, driver's license number, and passport number. In addition, information regarding transaction records and payments, including user personal information, made between users and business partners (including information providers, advertisers, advertising distribution destinations, etc.), including information providers, advertisers, advertising distribution destinations, etc. (hereinafter referred to as "partners").

Article 3 Purpose of collecting and using personal information
The purposes for which our company collects and uses personal information are as follows.

To provide and operate our services
To respond to inquiries from users (including verifying identity)
To send emails informing users of new features, updated information, campaigns, etc. of the service they are currently using, as well as information about other services provided by our company
To contact you as necessary, such as maintenance and important notices
To identify users who violate the accommodation terms of use or who attempt to use the service for fraudulent or improper purposes, and to refuse their use
To allow users to view, change, or delete their own registered information, and view usage status
To bill users for usage fees for paid services
Purposes incidental to the above purposes of use

Article 4: Change of purpose of use
The Company will change the purpose of use of personal information only when it is reasonably deemed that the new purpose of use is related to the purpose before the change.

If the purpose of use is changed, the Company will notify users of the new purpose in a manner specified by the Company or publish the new purpose on this website.

Article 5: Provision of personal information to third parties
The Company will not provide personal information to third parties without the prior consent of users, except in the following cases. However, this does not include cases permitted by the Personal Information Protection Act or other laws and regulations.

When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent.
When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the individual's consent.
When it is necessary to cooperate with a national institution, local government, or a person commissioned by them in carrying out duties prescribed by law, and obtaining the individual's consent is likely to impede the performance of said duties.
When the following items have been notified or announced in advance, and the Company has filed a report with the Personal Information Protection Commission.
The purpose of use includes provision to a third party.
Items of data to be provided to a third party.
Means or methods of provision to a third party.
To stop providing personal information to a third party at the request of the individual.
Method of accepting the request of the individual.
Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of the information will not be a third party.
When the Company entrusts the handling of personal information in whole or in part to the extent necessary to achieve the purpose of use.
When personal information is provided as a result of business succession due to a merger or other reasons.
When personal information is used jointly with a specific person, the individual is notified in advance or made easily accessible to the individual of the items of personal information to be jointly used, the scope of the parties to joint use, the purpose of use of the parties, and the name or title of the person responsible for managing the personal information.

Article 6 Disclosure of Personal Information
When the individual requests disclosure of personal information, the Company will disclose it to the individual without delay. However, if disclosure would fall under any of the following, the Company may not disclose all or part of the information, and if a decision is made not to disclose the information, the Company will notify the individual without delay.

When there is a risk of harming the life, body, property or other rights and interests of the person or a third party.
When there is a risk of causing significant hindrance to the proper implementation of our business.
When there is a violation of other laws and regulations.
Notwithstanding the provisions of the preceding paragraph, in principle, information other than personal information, such as history information and characteristic information, will not be disclosed.

Article 7 Correction and Deletion of Personal Information
When the personal information held by the Company by the User is incorrect, the User may request the Company to correct, add or delete the personal information (hereinafter referred to as "Correction, etc.") in accordance with the procedures stipulated by the Company.

When the Company receives a request from the User under the preceding paragraph and determines that it is necessary to comply with the request, the Company shall correct the personal information without delay.

When the Company makes a correction, etc. pursuant to the provisions of the preceding paragraph, or when it decides not to make a correction, etc., the Company shall notify the User without delay.

Article 8 Suspension of Use of Personal Information, etc.
If the Company is requested by the person concerned to suspend or delete the use of the personal information (hereinafter referred to as "suspension of use, etc.") on the grounds that the personal information is being handled beyond the scope of the purpose of use or has been obtained by illegal means, the Company will conduct the necessary investigation without delay.

If the Company determines that it is necessary to comply with the request based on the results of the investigation in the preceding paragraph, the Company will suspend the use of the personal information without delay.

If the Company suspends the use, etc. based on the provisions of the preceding paragraph, or decides not to suspend the use, etc., the Company will notify the user of this without delay.

Notwithstanding the preceding two paragraphs, if suspension of use, etc. would be costly or it would be difficult to suspend the use, etc., and alternative measures necessary to protect the rights and interests of the user can be taken, the Company will take such alternative measures.

Article 9: Changes to the Privacy Policy
The contents of these Terms may be changed without notifying users, except for matters otherwise specified by law or other terms.

Except as otherwise specified by the Company, the revised Privacy Policy will take effect from the time it is posted on this website.

Article 10: Contact Us
For inquiries regarding these Terms, please contact us via the Contact Us form.